The CFPB (Consumer Financial Protection Bureau) has a section dedicated to helping service members. Between July 2011 and December 2014, approximately 29,500 complaints were submitted by servicemembers; 39% of those related to debt collection, and close to half of them were related to attempts to collect debts that were not owed.
The SCRA (Service member Civil Relief Act) provides a wide range of protections for active duty and/or deployed service members, including protection from:
- Mortgage payments
- Pending trials
- Terminations of lease.
In addition, the Act limits to 6 percent interest on credit obligations incurred prior to military service. For more information go to www.consumerfinance.gov
- Click Get Assistance
- Then Scroll down to Active Duty and Veterans Service members
Once you’re there, you can file a complaint with the CFPB and select ‘Submit a Complaint’ They will generally get a response within 30 days.